Privacy Statement

Pioneer Energy is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Pioneer Energy Web site and governs data collection and usage. By using the Pioneer Energy website, you consent to the data practices described in this statement.


Collection of your Personal Information

Pioneer Energy collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Pioneer Energy also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Pioneer Energy. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Pioneer Energy for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Pioneer Energy Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Pioneer Energy public message boards, this information may be collected and used by others. 

Pioneer Energy encourages you to review the privacy statements of Web sites you choose to link to from Pioneer Energy so that you can understand how those Web sites collect, use and share your information. Pioneer Energy is not responsible for the privacy statements or other content on Web sites outside of the Pioneer Energy and Pioneer Energy family of Web sites.


Use of your Personal Information

Pioneer Energy collects and uses your personal information to operate the Pioneer Energy Web site and deliver the services you have requested. Pioneer Energy also uses your personally identifiable information to inform you of other products or services available from Pioneer Energy and its affiliates. Pioneer Energy may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Pioneer Energy does not sell, rent or lease its customer lists to third parties. Pioneer Energy may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Pioneer Energy may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Pioneer Energy, and they are required to maintain the confidentiality of your information.

Pioneer Energy does not disclose sensitive personal information.

Pioneer Energy keeps track of the Web sites and pages our customers visit within Pioneer Energy, in order to determine what Pioneer Energy services are the most popular. This data is used to deliver an improved user experience, better content and advertising within Pioneer Energy to customers whose behaviour indicates that they are interested in a particular subject area. No personal information that identifies unique users is collected by Pioneer.

Pioneer Energy Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Pioneer Energy or the site; (b) protect and defend the rights or property of Pioneer Energy; and, (c) act under exigent circumstances to protect the personal safety of users of Pioneer Energy, or the public.


Canadian Anti-Spam Legislation (CASL) Statement

Pioneer strives to be compliant with CASL, Canada’s Anti-Spam Law.  Accordingly, we will make every effort to communicate with you in the manner you have requested.  We will ensure that, when we communicate with you, the content of the message will be on a topic you have asked for. You will know clearly that Pioneer Energy sent the message and on whose behalf the message was sent.  Finally we will ensure that you have an effective and simple opportunity to change your communications preferences, or even unsubscribe.


Use of Cookies

The Pioneer Energy Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Pioneer Energy pages, or register with Pioneer Energy site or services, a cookie helps Pioneer Energy to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Pioneer Energy Web site, the information you previously provided can be retrieved, so you can easily use the Pioneer Energy features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Pioneer Energy services or Web sites you visit.


Security of your Personal Information

Pioneer Energy secures your personal information from unauthorized access, use or disclosure. Pioneer Energy secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other trusted partners, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.


Changes to this Statement

Pioneer Energy will occasionally update this Statement of Privacy to reflect company and customer feedback. Pioneer Energy encourages you to periodically review this Statement to be informed of how Pioneer Energy is protecting your information.


Contact Information

Pioneer Energy welcomes your comments regarding this Statement of Privacy. If you believe that Pioneer Energy has not adhered to this Statement, please contact Pioneer Energy at We will use commercially reasonable efforts to promptly determine and remedy the problem.