Pioneer Bonus Bucks > FAQ

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Q: When I go to register my card it asks for a password, where do I find the password?

Q: Do I need a password when I use my card at the station?

Q: I can not remember the password I created for my account, how can I find out what it is?

Q: How do I join the program?

Q: Is there a fee associated with my Bonus Bucks Card?

Q: Do I have to sign my card to use it?

Q: Does each member in a household need a different membership card?

Q: Can I have more than one card registered to me?

Q: My card was not registered and I lost it. How do I get the balance transferred?

Q: Once I have registered my membership card, can I start redeeming my Bonus Bucks immediately or do I have to wait?

Q: How do I register my Bonus Bucks Card?

Q: I’ve had my card for months and have been using it. Today the station attendant told me I wasn’t registered. How can this be?

Q: My card is damaged. How do I get a replacement card?

Q: What happens to my Bonus Bucks account balance when I do a card replacement?

Q: I have lost my card, what should I do?

Q: What can I redeem my Bonus Bucks towards?

Q: I tried to redeem my Bonus Bucks at the station and couldn’t, why is that?

Q: Can I redeem my Bonus Bucks online or by phone?

Q: How do I redeem my Bonus Bucks?

Q: Is there a time limit for redeeming my Bonus Bucks?

Q: I already have too many cards in my wallet. Can I opt to use paper Bonus Bucks instead of the new electronic card?

Q: The paper Bonus Bucks program has existed for so many decades and it works, so why change it?

Q: Are paper Bonus Bucks still accepted?

Q: Can I transfer my paper Bonus Bucks / Vouchers to my Bonus Bucks membership card?

Q: When I registered my Bonus Bucks Card, I opted to receive promotional material and special offers by email, but I am no longer interested. What do I do?

Q: How do I get additional cards to share with other members of my home?

Q: How do I get additional cards for other members of my home who pay at the pump?

Q: How do I find out the Bonus Bucks balance on my card?

Q: Is my Bonus Bucks membership card a credit card?

Q: Have there been changes made to the Bonus Bucks program? I have seen customers using an orange card recently.

Q: What’s the difference between the blue card that I currently have and the orange card?

Q: Can I replace my current blue card for an orange one?

Q: Do you offer a Pioneer Credit Card? If not, why not?

Q: The Bonus Bucks card is not a credit card – why do I have to provide details to register my card?

Q: What if I haven’t used my Bonus Bucks membership card or key FOB in a couple of months?

Q: I’m moving, do I have to update my address?

Q: Do I need a password when I use my card at the station?

Q: Every time I use my Bonus Buck Card, my Bonus Bucks are not accumulating – why?

Q: During the registration process I was required to provide personal information. What happens to this information and who is it disclosed to?

Q: How can I get more Key FOBs--mine have worn out?

Q: Why did I get an “Invalid Card Type” message when the attendant swiped my card (or FOB)?

Q: I received an alert message on my receipt. What does this mean?

Q: I don't pay inside the gas station – can I use the card at the pump?

Q: I have two people in my home who use Pay at the Pump. Can I get a second card sent to me with the same card (account) number?

Q: If I forgot my card when I visited the station, can I have Bonus Bucks earned on that visit added to my account after the fact?

Q: If I use the key FOBs, do I even need my Bonus Bucks membership card?

Q: Is your website secure?

Q: What happens to my Bonus Bucks if the host system goes down?

Q: Can commercial fleet card members participate in the Bonus Bucks Card program?